CRUX OUTLET — Terms, returns & warranty
Version: 2026-10-26-outlet-1

TERMS & CONDITIONS
The details of buying directly from CRUX Outlet. Please read these alongside our delivery and returns information before ordering.

Who you are buying from
CRUX Outlet is a trading name of Outdoor Design Logistics Ltd, registered in England and Wales under company number 03885962. Our VAT number is GB 763 9414 06.
Registered office: Bede House, Belmont Business Park, Durham, United Kingdom, DH1 1TW. This is not our returns address.
For orders, cancellations or complaints, email carol@odl.uk.com (mailto:carol@odl.uk.com), call 0800 689 0767 from the UK or +44 114 399 2269 from elsewhere, or write to Outdoor Design Logistics Ltd, Unit 1, Brosterfield Farm, Foolow, Eyam, Hope Valley, Derbyshire S32 5QB, United Kingdom.

Outlet items and condition
Each listing describes a specific model, size, colour and condition. Some items have been displayed, used, repaired or returned; any stated marks, repairs or substitutions form part of that description. Contact us before ordering if anything is unclear. We do not exclude your rights by describing goods as outlet, clearance or used.
Online delivery is available to the UK and the listed EU destinations. Contact us about any destination not offered at checkout.

Placing an order
Choose your product, size, colour and quantity, then add it to your basket. You can change quantities or remove items before proceeding. Select your delivery country to review the full price, then continue to Stripe to enter your billing and delivery details and pay. Check your order and address before submitting payment; contact us promptly if you notice a mistake afterwards.
Our checkout is in English, takes payment in pounds sterling (GBP), and does not require a CRUX Outlet account. Payment is taken when you complete the Stripe checkout. An automatic payment receipt acknowledges your order and payment; it is not a dispatch confirmation. We accept your order, and the sales contract is formed, when we dispatch the goods.
Availability can change while orders are being processed. If we cannot supply an item, we will contact you and refund the amount paid for anything we cannot supply, including any delivery charge that no longer applies. We will not substitute another product or charge an additional amount without your agreement.

Prices, delivery and payment
Product and basket prices include UK VAT. Checkout recalculates the price for your selected delivery destination and shows the goods, delivery and total payable before payment. For export orders, UK VAT is removed where shown at checkout; destination import taxes, duties and carrier clearance charges may be payable separately. Your card provider may charge for currency conversion.
See delivery information (https://www.crux-outlet.online/delivery) for the available destinations and charges. If your destination is not listed, contact us for a quote before ordering. We will not add an undisclosed shipping charge after payment. If a price or description is materially incorrect, we will explain the error and offer the choice of proceeding on agreed corrected terms or cancelling for a refund.
Card details are entered on Stripe’s payment page. Do not send card numbers or security codes to us by email.

Dispatch and delivery
We will tell you if an availability problem affects your order and agree any revised delivery arrangements with you. Contact us before ordering if you need an item for a particular departure date. Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of your order.
Use a complete street address; we cannot deliver to PO boxes. A signature may be required. If a parcel is missing, damaged or contains the wrong item, contact us so we can put it right. Goods remain our responsibility until they are received by you or a person you nominate to receive them. Signing for a parcel does not remove your rights if there is a problem with the goods.

Cancellations, returns and warranty
You can cancel before dispatch and consumer orders have cancellation rights after delivery. Our returns & refunds page (https://www.crux-outlet.online/returns) explains cancellation, return postage and refunds, and includes an optional cancellation form.
Outlet listings include clearance, samples, ex-demo and returned goods. Read the individual description for condition and disclosed defects. Your statutory rights remain in place. An additional commercial warranty applies only where expressly stated in the listing; see warranty & claims (https://www.crux-outlet.online/warranty).

Problems, privacy and a copy for your records
If you have a complaint, contact us with your order reference and an explanation of what went wrong. We will investigate and discuss the appropriate remedy with you. Nothing in these terms limits rights that consumer law gives you, or excludes liability that cannot lawfully be excluded.
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, this does not remove any mandatory consumer protection or court rights that apply where you live.
Our privacy notice (https://www.crux-outlet.online/privacy) explains how we handle your information. You can save or print these pages, or download the terms, returns information and warranty (https://www.crux-outlet.online/terms-and-returns.txt). The version supplied with your order applies to that order; later updates do not retrospectively change it.

RETURNS & REFUNDS
How to cancel, return an outlet purchase or get help with faulty or incorrectly described goods.

Your right to cancel
For a consumer order placed online, you can tell us you wish to cancel from the time you order until 14 days after the day you receive your goods. If one order is delivered in separate parts, this period runs from receipt of the last item. You do not need to give a reason.
Email carol@odl.uk.com (mailto:carol@odl.uk.com) or write to our returns address below with a clear statement that you wish to cancel. Include your name and order reference if available. You may use the optional form below, but do not have to. Send the goods back within 14 days of telling us. You do not need to wait for authorisation to exercise this right.
You may inspect the goods as you would in a shop. Original packaging and tags are helpful but are not a condition of your statutory cancellation right. We may deduct a reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Sending your return
For a change-of-mind return, you pay the return postage. Pack the item securely, include your name and order reference, and keep proof of sending. We recommend a tracked service and suitable insurance for valuable items. If you would like us to arrange a collection, ask us for a price first; any charge must be agreed with you.
CRUX Outlet returns — Outdoor Design Logistics Ltd
Unit 1, Brosterfield Farm
Foolow, Eyam
Hope Valley
Derbyshire S32 5QB
United Kingdom
For faulty, damaged or incorrect goods, contact us before paying for a return so we can arrange the appropriate return or collection at our cost. This request helps us organise the return and does not remove your rights.

What we refund and when
When you cancel the whole order within the statutory period, we refund the goods and the standard outward delivery charge. Any extra cost of an enhanced delivery service you chose is not refundable under that right. A partial return does not normally refund a delivery charge that would still have applied to the items you keep.
For statutory cancellation, we refund without undue delay and within 14 days of receiving the goods back or receiving evidence you have sent them, whichever happens first. Where we have agreed to collect, the refund is due within 14 days of being told you are cancelling. Refunds use the original payment method unless you expressly agree otherwise, and carry no refund fee. A permitted deduction for excessive handling is explained above.

Exchanges
Contact us to ask about a different size, colour or product. Outlet replacements depend on availability; we will agree any difference in price and delivery arrangements before proceeding. You can choose a refund where you have a cancellation or other legal right to one.

Faulty, damaged or incorrect goods
If an item arrives faulty, damaged or different from its description, contact us with the order reference and photographs if possible. Your legal rights are separate from any optional warranty and are not removed because the item was discounted or previously used.
We cover reasonable return costs where goods were faulty or incorrectly supplied. A defect clearly described before purchase is part of the agreed condition; this does not exclude rights for an undisclosed fault or an inaccurate description. We will explain the appropriate refund, repair or replacement arrangements.

Optional cancellation form
You can copy the following into an email or letter, or download a plain-text copy (https://www.crux-outlet.online/cancellation-form.txt). Complete it only if you want to cancel; using this form is optional.
To: Outdoor Design Logistics Ltd, trading as CRUX Outlet, Unit 1, Brosterfield Farm, Foolow, Eyam, Hope Valley, Derbyshire S32 5QB, United Kingdom. Email: carol@odl.uk.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Order reference (if known):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:
Delete whichever wording does not apply.

WARRANTY & CLAIMS
Outlet condition, any stated warranty and your rights if something is wrong.

Warranty on outlet equipment
An additional commercial warranty is included only where the individual outlet listing expressly says so. Do not assume the standard CRUX or Lightwave warranty applies to an outlet sample, prototype, ex-demo or returned item.
This does not remove your statutory rights. Goods must match their description, taking account of their stated condition and any defects clearly disclosed before purchase.

If there is a problem
Email carol@odl.uk.com (mailto:carol@odl.uk.com) with your order reference, a description of the problem and photographs if available. We will advise on the next steps. See returns & refunds (https://www.crux-outlet.online/returns) for cancellation and faulty-goods arrangements.